عنوان
پدید آورنده
موضوع
رده
HF5415.5 S665 2004
HF5415
.
5
S665
2004
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
3790826804
(Number (ISBN
9783790826807
NATIONAL BIBLIOGRAPHY NUMBER
Number
b588293
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Handbuch Electronic Customer Care :
General Material Designation
[Book]
Other Title Information
der Weg zur digitalen Kundennähe
First Statement of Responsibility
Sonja M. Salmen, Michael Grö Schel, Herausgeber.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Berlin
Name of Publisher, Distributor, etc.
Springer-Verlag
Date of Publication, Distribution, etc.
2004
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
(viii, 383 pages) : illustrations
GENERAL NOTES
Text of Note
Ursprü nglich erschienen bei Physica-Verlag Heidelberg 2004.Softcover reprint of the hardcover 1st edition 2004.
CONTENTS NOTE
Text of Note
Vorwort"; "Inhaltsverzeichnis"; "Index"
TOPICAL NAME USED AS SUBJECT
Customer relations -- Management.
Electronic commerce.
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
5
Book number
S665
2004
PERSONAL NAME - PRIMARY RESPONSIBILITY
Sonja M. Salmen, Michael Grö Schel, Herausgeber.
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Michael Grö Schel
Sonja M Salmen
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
