how healthcare leaders influence behavior and create culture /
First Statement of Responsibility
Thomas R. Krause and John H. Hidley ; foreword by Diane C. Pinakiewicz
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Hoboken, N.J. :
Name of Publisher, Distributor, etc.
John Wiley & Sons,
Date of Publication, Distribution, etc.
c2009
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xii, 287 p. :
Other Physical Details
ill. ;
Dimensions
25 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. [271]-278) and index
CONTENTS NOTE
Text of Note
What determines patient safety? -- Blueprint for healthcare safety excellence -- Nine dimensions of organizational culture -- Qualities of a great safety leader -- Leadership best practices -- Changing behavior with applied behavior analysis -- Protecting your decision making from cognitive bias -- Designing your safety improvement intervention -- Launching culture change for patient and employee safety -- NASA after Columbia : lessons for healthcare