how healthcare leaders influence behavior and create culture /
Thomas R. Krause and John H. Hidley ; foreword by Diane C. Pinakiewicz
Hoboken, N.J. :
John Wiley & Sons,
c2009
xii, 287 p. :
ill. ;
25 cm
Includes bibliographical references (p. [271]-278) and index
What determines patient safety? -- Blueprint for healthcare safety excellence -- Nine dimensions of organizational culture -- Qualities of a great safety leader -- Leadership best practices -- Changing behavior with applied behavior analysis -- Protecting your decision making from cognitive bias -- Designing your safety improvement intervention -- Launching culture change for patient and employee safety -- NASA after Columbia : lessons for healthcare