عنوان
پدید آورنده
موضوع
رده
HF5415.335 .H55 2002eb
HF5415
.
335
.
H55
2002eb
کتابخانه
محل استقرار
0080503551
6611120173
9780080503554
9786611120177
0750655135
9780750655132
b780421
Customer satisfaction measurement for ISO 9000:2000 /
[Book]
Nigel Hill, Bill Self, Greg Roche.
Oxford :
Butterworth-Heinemann,
2002.
1 online resource (xii, 148 pages) :
illustrations
1. Why measure customer satisfaction? -- 2. Customer satisfaction measurement and ISO 9001 : 2000 -- 3. Identifying customers' requirements -- 4. A representative sample -- 5. Survey decisions -- 6. Questionnaire design -- 7. Analysis of data -- 8. Customer communication -- 9. Internal communication -- 10. ISO 9004 : 2000 -- Beyond customer satisfaction measurement.
0
Knovel Corporation
Customer satisfaction measurement for ISO 9000:2000.
0750655135
Consumer satisfaction-- Evaluation.
Consumers-- Research.
ISO 9000 Series Standards.
Marketing research.
BUSINESS & ECONOMICS-- Customer Relations.
Consommateurs-- Satisfaction.
Consommation-- Recherche.
Consumer satisfaction-- Evaluation.
Consumers-- Research.
ISO 9000 Series Standards.
Marketing research.
Normes ISO 9000.
BUS-- 018000
658
.
8/12
22
HF5415
.
335
.
H55
2002eb
Hill, Nigel,1952-
Roche, Greg.
Self, Bill.
20201206192113.0
pn
مطالعه متن کتاب [Book]
Y
