عنوان
پدید آورنده
موضوع
رده
HF5415.335 .H55 2002eb
HF5415
.
335
.
H55
2002eb
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0080503551
(Number (ISBN
6611120173
(Number (ISBN
9780080503554
(Number (ISBN
9786611120177
Erroneous ISBN
0750655135
Erroneous ISBN
9780750655132
NATIONAL BIBLIOGRAPHY NUMBER
Number
b780421
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Customer satisfaction measurement for ISO 9000:2000 /
General Material Designation
[Book]
First Statement of Responsibility
Nigel Hill, Bill Self, Greg Roche.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Oxford :
Name of Publisher, Distributor, etc.
Butterworth-Heinemann,
Date of Publication, Distribution, etc.
2002.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xii, 148 pages) :
Other Physical Details
illustrations
CONTENTS NOTE
Text of Note
1. Why measure customer satisfaction? -- 2. Customer satisfaction measurement and ISO 9001 : 2000 -- 3. Identifying customers' requirements -- 4. A representative sample -- 5. Survey decisions -- 6. Questionnaire design -- 7. Analysis of data -- 8. Customer communication -- 9. Internal communication -- 10. ISO 9004 : 2000 -- Beyond customer satisfaction measurement.
0
ACQUISITION INFORMATION NOTE
Source for Acquisition/Subscription Address
Knovel Corporation
OTHER EDITION IN ANOTHER MEDIUM
Title
Customer satisfaction measurement for ISO 9000:2000.
International Standard Book Number
0750655135
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction-- Evaluation.
Consumers-- Research.
ISO 9000 Series Standards.
Marketing research.
BUSINESS & ECONOMICS-- Customer Relations.
Consommateurs-- Satisfaction.
Consommation-- Recherche.
Consumer satisfaction-- Evaluation.
Consumers-- Research.
ISO 9000 Series Standards.
Marketing research.
Normes ISO 9000.
(SUBJECT CATEGORY (Provisional
BUS-- 018000
DEWEY DECIMAL CLASSIFICATION
Number
658
.
8/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
335
Book number
.
H55
2002eb
PERSONAL NAME - PRIMARY RESPONSIBILITY
Hill, Nigel,1952-
PERSONAL NAME - ALTERNATIVE RESPONSIBILITY
Roche, Greg.
Self, Bill.
ORIGINATING SOURCE
Date of Transaction
20201206192113.0
Cataloguing Rules (Descriptive Conventions))
pn
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
