عنوان
پدید آورنده
موضوع
رده
HE8788 .S53 2003eb
HE8788
.
S53
2003eb
کتابخانه
محل استقرار
0080490611
155558277X
9780080490618
9781555582777
b718739
Call Center operation :
[Book]
design, operation, and maintenance /
Duane E. Sharp.
Boston :
Digital Press,
©2003.
1 online resource (xiii, 303 pages) :
illustrations
Includes bibliographical references (pages 283-285) and index.
Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers.
0
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Elsevier Science & Technology
96093:96092
Call Center operation.
9781555582777
Call centers-- Management.
BUSINESS & ECONOMICS-- Customer Relations.
Call centers-- Management.
BUS-- 018000
658
.
8/12
22
HE8788
.
S53
2003eb
Sharp, Duane E.
20201208104930.0
pn
مطالعه متن کتاب [Book]
Y
