edited by Rachel Ashworth, George Boyne, and Tom Entwistle
New York :
Oxford University Press,
2010
viii, 234 p. :
ill. ;
24 cm
Includes bibliographical references and index
Theories of public service improvement : an introduction / George Boyne, Tom Entwistle, and Rachel Ashworth -- Organizational environments / Rhys Andrews -- Regulation / Steve Martin -- Strategic planning / George Boyne -- Leadership / Nicolai Petrovsky -- Organizational culture / Rachel Ashworth -- Human resource management / Julian Gould-Williams -- Innovation / Richard Walker -- Collaboration / Tom Entwistle -- Organizational learning / James Downe -- Reflections on theories of public service improvement / Rachel Ashworth, George Boyne, and Tom Entwistle