عنوان
پدید آورنده
موضوع
رده
HF5415.335 .W55 2006
HF5415
.
335
.
W55
2006
کتابخانه
محل استقرار
0873897021
9780873897020
dltt
Managing the customer experience :
[Book]
a measurement-based approach /
Morris Wilburn
Milwaukee, Wis. :
ASQ Quality Press,
2006
xiv, 112 p. :
ill. ;
23 cm
Includes bibliographical references (p. 107-108) and index
Consumer satisfaction
Customer relations
Customer services
658
.
/12
22
HF5415
.
335
.
W55
2006
Wilburn, Morris,1953-
20070112012947.0
مطالعه متن کتاب [Book]
Y
