عنوان
پدید آورنده
موضوع
رده
HF5415.335 .W55 2006
HF5415
.
335
.
W55
2006
کتابخانه
محل استقرار
INTERNATIONAL STANDARD BOOK NUMBER
(Number (ISBN
0873897021
(Number (ISBN
9780873897020
NATIONAL BIBLIOGRAPHY NUMBER
Number
dltt
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Managing the customer experience :
General Material Designation
[Book]
Other Title Information
a measurement-based approach /
First Statement of Responsibility
Morris Wilburn
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Milwaukee, Wis. :
Name of Publisher, Distributor, etc.
ASQ Quality Press,
Date of Publication, Distribution, etc.
2006
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiv, 112 p. :
Other Physical Details
ill. ;
Dimensions
23 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (p. 107-108) and index
TOPICAL NAME USED AS SUBJECT
Consumer satisfaction
Customer relations
Customer services
DEWEY DECIMAL CLASSIFICATION
Number
658
.
/12
Edition
22
LIBRARY OF CONGRESS CLASSIFICATION
Class number
HF5415
.
335
Book number
.
W55
2006
PERSONAL NAME - PRIMARY RESPONSIBILITY
Wilburn, Morris,1953-
ORIGINATING SOURCE
Date of Transaction
20070112012947.0
ELECTRONIC LOCATION AND ACCESS
Electronic name
مطالعه متن کتاب [Book]
Y
