:Advanced Skills to Build Stronger Relationships and Close More Deals
/ Charles D. Brennan Jr
New York
: McGraw-Hill
, 2011.
v, 215 p.
: ill
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Index
Why business relationships stall out and reach a peak.- Schema: is it happening to you?.- What keeps you from getting more business?.- How to unlock new information.- Getting more from your questions.- Think like your customer.- How to hear what others don't.- Are you creating a flow in your conversation?.- Create a sales closing "map," a GPS to gaining commitment.- Reciprocal consideration.- Dealing with customer put-offs.- Just because you know me doesn't mean you are getting more business