Who said so? the questions revolutionary businesses ask that make them successful
Hoboken, N.J.
Wiley
c2008
xvi, 192 p. , ill. , 23 cm.
Is this as good as it gets? -- Isn't there a better way? -- How can I be sure to deliver what my customers value? -- When's the last time I had my heart checked? -- Lean management is for manufacturing, right? Wrong -- Finally a structure that puts the customer where they belong, at the top -- From a traditional organization to a value-centered organization; now, how do you stay healthy? -- How some companies just keep getting better.