Emotional Intelligence, Organizational Commitment, and Turnover Intentions in Marketing Organizations
نام عام مواد
[Thesis]
نام نخستين پديدآور
Bryson, Michele R.
نام ساير پديدآوران
Craven, Annette E.
وضعیت نشر و پخش و غیره
نام ناشر، پخش کننده و غيره
Capella University
تاریخ نشرو بخش و غیره
2019
يادداشت کلی
متن يادداشت
156 p.
یادداشتهای مربوط به پایان نامه ها
جزئيات پايان نامه و نوع درجه آن
D.B.A.
کسي که مدرک را اعطا کرده
Capella University
امتياز متن
2019
یادداشتهای مربوط به خلاصه یا چکیده
متن يادداشت
This explanatory quantitative study examined the relationship of emotional intelligence and turnover intentions within marketing organizations in the United States as well as the mediating effect of organizational commitment upon that relationship. Previous research examined the mediation effect of organizational commitment upon emotional intelligence and turnover intentions in Pakistan's telecom industry. A study that examines these relationships in the United States among nonmanagement employees had not been done. The theoretical framework involved the emotional intelligence traits and organizational commitment as a mediating construct that furthers the contributions of previous research. The methodology consisted of survey questionnaires administered to a random sample of 148 nonmanagement employees who were 18 years of age or older, and worked in the marketing field in the United States for a minimum of 12 months. A priori testing indicated that a minimum sample size of 146 participants would provide a power of 0.95 with a medium effect size. ANOVA, multiple linear regression, Sobel, and the four step process of mediation were used to test and analyze the data. The results of the research indicated that organizational commitment does not significantly mediate the relationship of emotional intelligence and turnover intentions in the United States. However, the organizational commitment subscales showed a significant direct negative effect to predict turnover intentions: affective commitment (p < .05), continuance commitment (p < .010), and normative commitment (p < .010). The results also showed that emotional intelligence itself had a significant direct negative effect (p < .010) on turnover intentions. Recommendations for further research is to include managers, demographical data, and qualitative research. The findings of this research study could be compared with the new information to determine the similarities and differences found in the results.
اصطلاحهای موضوعی کنترل نشده
اصطلاح موضوعی
Business administration
اصطلاح موضوعی
Psychology
اصطلاح موضوعی
Sociology
نام شخص به منزله سر شناسه - (مسئولیت معنوی درجه اول )