Part I: Application Management -- Challenges and Chances -- Part II. Application Management -- Service Creation and Quality Management -- Part III. Application Management -- Strategies and Instruments -- Part IV. Application Management -- Case Studies.
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A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management. Contents Cloud Computing Service Creation and Quality Management Resource and Competency Management Strategic Management Knowledge Management Target groups Application Management chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.