عنوان

This is service design doing :

شابک

1491927186

شابک

9781491927182

عنوان اصلي

This is service design doing :

نام عام مواد

[Book]

ساير اطلاعات عنواني

applying service design thinking in the real world : a practitioner's handbook /

نام نخستين پديدآور

edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider.

وضعيت ويراست

First edition.

محل نشرو پخش و غیره

Sebastopol, CA :

نام ناشر، پخش کننده و غيره

O'Reilly Media, Inc.,

تاریخ نشرو بخش و غیره

[2018]

تاریخ نشرو بخش و غیره

©2018

نام خاص و کميت اثر

xxiii, 541 pages :

ساير جزييات

illustrations (some color) ;

ابعاد

19 x 23 cm

متن يادداشت

Includes bibliographical references and index.

متن يادداشت

Why service design? -- What is service design? -- Basic service design tools -- The core activities of service design -- Research -- Ideation -- Prototyping -- Implementation -- Service design process and management -- Facilitating workshops -- Making space for service design -- Embedding service design in organizations.

بدون عنوان

0

متن يادداشت

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--

موضوع مستند نشده

Service industries-- Management.

موضوع مستند نشده

Design Thinking

موضوع مستند نشده

Klantgerichtheid

موضوع مستند نشده

Produktgestaltung

موضوع مستند نشده

Service industries-- Management.

موضوع مستند نشده

Service-Design

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Stickdorn, Marc

مستند نام اشخاص تاييد نشده

Hormess, Markus

مستند نام اشخاص تاييد نشده

Lawrence, Adam

مستند نام اشخاص تاييد نشده

Schneider, Jakob, (Economist)

تاريخ عمليات

20200823033022.0

قواعد فهرست نويسي ( بخش توصيفي )

rda

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y