عنوان

New Strategies for Financial Services Firms The Life-Cycle-Solution Approach

شابک

3642574122

شابک

9783642574122

شماره

b570650

عنوان اصلي

New Strategies for Financial Services Firms The Life-Cycle-Solution Approach

نام عام مواد

[Book]

نام نخستين پديدآور

by Dennis Kundisch.

محل نشرو پخش و غیره

Heidelberg Physica-Verlag HD Imprint

نام ناشر، پخش کننده و غيره

Physica

تاریخ نشرو بخش و غیره

2003

نام خاص و کميت اثر

(XIV, 206 Seiten 20 Illustrationen)

عنوان فروست

Information Age Economy

متن يادداشت

1 Introduction.- 1.1 Motivation.- 1.2 Problem Statement.- 1.3 Delimitation.- 1.4 Outline.- 2 Definitions.- 2.1 Financial Services and Financial Products.- 2.2 Financial Services Providers, Markets and Organizations.- 2.3 Financial Problem, Individualization, and Customer Relationship Management.- 3 Mega Trends in the Financial Services Industry.- 3.1 Regulation.- 3.2 Society Changes.- 3.3 Working Life Conditions.- 3.4 New Quality in Communication.- 3.4.1 Overview.- 3.4.2 Increasing Market Efficiency.- 3.4.2.1 Literature Review.- 3.4.2.2 Search Cost Model.- 3.4.2.3 Model and Its Assumptions.- 3.4.2.4 Sequential Search.- 3.4.2.5 Simultaneous Search.- 3.4.2.6 Combined Approach.- 3.4.2.7 Excursus: Simultaneous Search in the German Financial Services Market - Status Quo.- 3.4.2.8 Extensions of the Basic Search Cost Model.- 3.4.2.9 Limitations of the Analysis.- 3.4.2.10 Conclusion.- 3.5 Summary.- 4 Strategic Options.- 4.1 Cost Leadership: Mergers and Acquisitions.- 4.2 Differentiation: Life-Cycle Solution Provision.- 5 Life-Cycle Solution Provision.- 5.1 Vision.- 5.2 Strategy.- 5.2.1 One-Stop Shop Solution Provider.- 5.2.2 Individualization.- 5.2.3 Strategy of Choice.- 5.2.4 Multi-Channel Approach.- 5.2.5 Life-Cycle Consultation Approach.- 5.2.6 Customer Lifetime Value.- 5.2.7 Pricing: Business Model.- 5.3 Summary.- 6 Concepts for Life-Cycle Solution Provision.- 6.1 Research Framework.- 6.2 Content Model.- 6.2.1 Methods.- 6.2.2 Right Content.- 6.2.3 Right Time and Right Channel.- 6.2.3.1 Classification Sub-Layer.- 6.2.3.2 Channel-Selection-Sub-Layer.- 6.2.3.3 Content-Adaptation-Sub-Layer.- 6.2.3.4 Relevant Attributes.- 6.2.4 Application.- 6.2.4.1 Implementation Vision.- 6.2.4.2 Practical Experience and Implementation at Deutsche Bank.- 6.2.5 Limitations and Prospects for Further Research.- 6.2.6 Conclusion.- 6.3 Product Model.- 6.3.1 Introduction.- 6.3.2 Problem Solution Process in Financial Planning.- 6.3.3 Assumptions.- 6.3.4 Model under Certainty.- 6.3.4.1 The Financial Problem.- 6.3.4.2 Formulation and Solution of Residual Problems.- 6.3.5 Model under Uncertainty.- 6.3.5.1 The Financial Problem.- 6.3.5.2 Formulation and Solution of Residual Problems.- 6.3.6 Model under Risk.- 6.3.6.1 The Financial Problem.- 6.3.6.2 Formulation and Solution of Residual Problems.- 6.3.7 Selection of a Superior Solution.- 6.3.7.1 Superior Solutions under Certainty.- 6.3.7.2 Superior Solutions under Uncertainty.- 6.3.7.3 Superior Solutions under Risk.- 6.3.8 Discussion.- 6.3.9 Limitations and Prospects for Further Research.- 6.3.10 Conclusion.- 6.4 Summary.- 7 Outlook: The Importance of Trust.- 7.1 Introduction.- 7.2 CRM Strategies and Underlying Assumptions.- 7.3 Trust as a Vital Component of Switching Costs.- 7.3.1 Customer Loyalty in the Financial Services Industry.- 7.3.2 PDE-Services and the Infomediary Approach.- 7.3.3 The Concept of Trust.- 7.4 Special Characteristics of Financial Services.- 7.5 Effects on CRM Strategies for Financial Services Providers.- 7.6 Summary.- 8 Summary and Outlook.- 8.1 Conclusion.- 8.2 Prospects for Further Research.- List of Abbreviations.- List of Figures.- List of Tables.- References.

موضوع مستند نشده

Business -- Data processing

موضوع مستند نشده

Finance

موضوع مستند نشده

Information technology

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

by Dennis Kundisch.

مستند نام اشخاص تاييد نشده

Dennis Kundisch

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y