عنوان

Globalization, communication and the workplace :

شابک

0826446078 (hbk.)

شابک

9780826446077 (hbk.)

شماره

b522198

عنوان اصلي

Globalization, communication and the workplace :

نام عام مواد

[Book]

ساير اطلاعات عنواني

talking across the world /

نام نخستين پديدآور

edited by Gail Forey and Jane Lockwood

محل نشرو پخش و غیره

New York :

نام ناشر، پخش کننده و غيره

Continuum,

تاریخ نشرو بخش و غیره

c2010

نام خاص و کميت اثر

ix, 278 p. :

ساير جزييات

ill. ;

ابعاد

24 cm

متن يادداشت

Includes bibliographical references and index

متن يادداشت

English in tiers in the workplace: a case study of email usage / Li Lan and Lucy MacGregor -- English as a key resource to business and development / Catherine Nickerson -- Communication skills in contemporary service workplaces: some problems / Anna Kristina Hultgren & Deborah Cameron -- Managing the telephone relationship with the customer: interpersonal complexity : "I was so angry. It was unbelievable" a comparison of written and spoken customer service complaints / Jon S.Y. Hui -- Naming and negotiating relationships in call centre talk / Susan Hood -- Call centre discourse: graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan -- Researching and understanding differences among call centre agents / Claire Cowie & Lalita Murty -- Language, culture and training in the globalised workplace : talking about talking: comparing the approaches of intercultural trainers and language teachers / Jane Hayman -- Reconceptualizing culture for workplace communication / Neil Elias -- India rising: call centre communication and the need for two way training / Barry Tomalin -- Call center training and language in the Philippines / Eric Friginal -- What causes communication breakdown in the call centres? The discrepancies in the communications training and research / Jane Lockwood -- Communication skills: assessment and its uses: consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood -- Language assessment in call centres: the case of the customer service representative / Alan Davies -- Beyond the workplace: social implications: language globalization and the workplace: education and social implications / Gail Forey

بدون عنوان

0

موضوع مستند نشده

Business communication-- Data processing

موضوع مستند نشده

Communication in organizations

موضوع مستند نشده

Discourse analysis

موضوع مستند نشده

Globalization

موضوع مستند نشده

Information resources management-- Data processing

موضوع مستند نشده

Intercultural communication

موضوع مستند نشده

Interpersonal communication

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Forey, Gail,1961-

مستند نام اشخاص تاييد نشده

Lockwood-Lee, Jane

تاريخ عمليات

20100917235650.0

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y