Includes bibliographical references (pages 209-211) and index.
CONTENTS NOTE
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Introduction: becoming one of them -- The other army -- One great employee -- Two truths and one lie -- Into the fold -- Get big, stay small -- In the red zone -- Conclusion: self selection.
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SUMMARY OR ABSTRACT
Text of Note
An investigative journalist documents his experiences of working for some of America's highest-profile retailers, including UPS, the Gap, and Starbucks, a venture during which he learned how each company strives to transform everyday employees into a loyal and dedicated workforce.