The theory of culture-specific total quality management :
General Material Designation
[Book]
Other Title Information
quality management in Chinese regions /
First Statement of Responsibility
Carlos Noronha.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
New York :
Name of Publisher, Distributor, etc.
Palgrave,
Date of Publication, Distribution, etc.
2002.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xiv, 164 pages :
Other Physical Details
illustrations ;
Dimensions
23 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references (pages 149-161) and index.
CONTENTS NOTE
Text of Note
1. Introduction -- 2. Quality and TQM -- 3. Value, Culture, and Chinese Cultural Values -- 4. The Theory of Culture-specific TQM -- 5. Research Methodology -- 6. Data Analysis and Results -- 7. Case Studies -- 8. Summary and Conclusion.
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SUMMARY OR ABSTRACT
Text of Note
"This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged."--BOOK JACKET.