Revised edition of: Oliver Wight ABCD checklist for operational excellence. 5th ed. 2000.
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
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Includes bibliographical references.
CONTENTS NOTE
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Chapters -- Managing the strategic planning process -- Managing and leading people -- Driving business improvement -- Integrated business management -- Managing products and services -- Demand management -- Managing the supply chain -- Managing internal supply -- Managing external sourcing.
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SUMMARY OR ABSTRACT
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Provides a comprehensive checklist for business improvement and best business practices, such as managing the strategic planning process, managing and leading people, and managing the supply chain. Presents a practical assessment tool for gap analysis and the prioritisation of activity, and provides a process to review progress towards business excellence.