Benedikt S. Höckmayr ; with a foreword by Prof. Dr. Kathrin M. Möslein.
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Wiesbaden, Germany :
Name of Publisher, Distributor, etc.
Springer Gabler,
Date of Publication, Distribution, etc.
2019.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
1 online resource (xix, 314 pages) :
Other Physical Details
illustrations
SERIES
Series Title
Markt- und Unternehmensentwicklung Markets and Organisations
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references.
CONTENTS NOTE
Text of Note
Objectives of this Research -- Grounding of the Research -- Consuming and Producing Knowledge -- Advancing Design Knowledge -- Shaping a Body of Design Knowledge -- Reflections on the Research.
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SUMMARY OR ABSTRACT
Text of Note
Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts. Contents Objectives of this Research Grounding of the Research Consuming and Producing Knowledge Advancing Design Knowledge Shaping a Body of Design Knowledge Reflections on the Research Target Groups Researchers and students of information systems and service research Chief executive officers, innovation managers, service engineers in manufacturing and associated sectors The Author Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems - Innovation & Value Creation.