Intro; Table of Contents; About the Author; Acknowledgments; Preface; Chapter 1: Introduction; The Business of IoT; Ecosystems; As a Service; A Brief History of the Internet of Things; Evolution M2M: IoT; Data Reuse; The IoT Hype; Conclusion; Chapter 2: Creating IoT Services; A Service Approach; Commercial Layer: Service Definition; Service Description; Service Level Agreement; Reporting Service Performance; Fees and Payment; Acceptance Criteria; Business Strategy; Service Revenue Streams; Cost Drivers; Service Road Map; Operations; Device Manufacturing; Service Deployment; Cost of Sales.
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GMA M2M and Bridge Alliance IoT World Alliance; Low Power Wide Area; NB-IoT; Sigfox; LoRa; Neul; Device Layer; Devices; Sensors; Gateways; Communication Capabilities; Capacity; Storage Capabilities; Single Processor Devices; Volumes; Design; Device Longevity; Industry 4.0; Life Cycle Management; Key Technology Business Decisions; Partnering Architecture Components; Service of Services; Outsourcing Layers and Components; Software as a Service; Industry SaaS; Operational SaaS; Platform as a Service; Infrastructure as a Service; Distributed Design; Multitenancy; Scaling and Customizing in IoT.
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Quality of Service data Management Costs; Platform Layer Components; Security and Access Management; User Protection; API Protection; Device Protection; Data Protection; API Management; Enterprise Integration; Analytics and Machine Learning; Device Management; Provisioning; Remote Device Management; Data Management; Connectivity Management Services; Monetization and Billing; Communication Layer; Short t Range; Bluetooth; ZigBee; Thread; Wi-Fi; Long-Range Cellular 2G, 3G, LTE (4G), 5G; Cellular Features; Cellular Portability; Connectivity Management; IoT/M2M Alliances.
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Security Components; Data Protection; Chapter 4: The Service Organization; Service Business Owners; Sales; Commercial Management; Service Deployment; Sales Teams; Sales vs. Delivery; Service Delivery and Operations; Service Management; Operations Center; Development and Operations (DevOps); Research and Development; Agile Development; Scrums; Requirements Management; Business Support Tools; Trouble Tickets and Service Requests; Monitoring Services; Billing Systems; Service Level Performance; Security; Customer Relationship Management; Key Operational Issues; Customer Certification.
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Technical Layer: Service Implementation Solution Description; Design Documents; Operations Layer: Service Delivery and Operations; Operational Model; Responsibility Matrix; Procedures Manual; Chapter 3: IoT Technology; Application Layer; Application Development Tools; Scalability; Functionality; Prototyping; Sandbox; Portability; Integration; Service Access Portal; Common GUI; Administration Portals; Service Owner Administration Portal; Customer Administration Portal; Marketplace; Service Provider Marketplace; Customer Marketplace; Plat form Layer; Public/Private Cloud; Regulation.
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SUMMARY OR ABSTRACT
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The Internet of Things is causing major industry disruption, so companies need to plan and manage their?IoT journey? to maximize all business opportunities. In this book companies can learn how to successfully create, launch and manage Internet of Things services. It takes the reader through the process of specifying, implementing, and deploying IoT services; detailing how to scale and manage an IoT business. It introduces the fundamentals of IoT services, explaining IoT service building blocks and the key factors to be considered in the design of IoT services. Moving into the IoT field requires speed. This book provides a fast track approach to IoT; summarizing the global experiences of the author, detailing the discussions, mistakes, successes, learnings and conclusions. Building an Internet of Things Service enables readers to accelerate their own on-boarding in their IoT journey. What You'll Learn Create new IoT Services Review the basic IoT concepts and business implications you need to know as you embark on your IoT journey Solve the major challenges presented by the IoT disruption. Accelerate your own on-boarding in their IoT journey. Who This Book Is For The primary audience is made up of business executives and IoT startups. The secondary audience is students studying IoT in universities and those interested in understanding the fundamentals of an IoT business. No technical background is required.