Cover --;Front Cover Page --;Half Title Page --;Title Page --;Copyright Page --;Brief table of contents page --;Detailed table of contents --;Guide to the interactive Media Tool DVD --;Case Study Guide --;Guide to using the book --;Custom Publishing Solutions: Let us help make our content your solution --;Make the grade! --;Acknowledgements --;Foreword --;Preface --;About the editors --;About the contributors --;1 Clinical skills: the essence of caring Caroline MacDonald and Karen Staniland --;Introduction to caring --;Introduction to evidence --;The Essence of Care --;Clinical skills and evidence-based practice --;Skills clusters --;Clinical skills and the student nurse --;References --;2 Communication Helen Iggulden and Naomi Sharples --;Learning objectives --;Introduction --;Background physiology and communication --;Communicating non-verbally --;Communicating verbally --;How are communication and culture linked? --;Communication models --;The feedback loop --;Interpersonal skills --;Body language --;Genuiness and sincerity --;Smiling --;Eye contact --;Speaking and body language --;Body language and hearing impairment --;Personal and social space --;Words and word choice --;Openness, honesty and transparency --;Establishing rapport: active and13;10;empathic listening --;Rapport --;Empathy --;Self-awareness --;How does self-awareness work? --;Self-awareness in clinical situations --;Recognizing opportunities and13;10;sharing information --;Cross-cultural communication --;Communicating with young people and children --;Communicating with unconscious patients --;Assessing communication needs --;Information sharing --;Resources to aid communication and understanding --;Assessment to identify principal carer --;Empowering patients and carers --;Coordination of care --;Summary and key points --;References --;Answers --;3 Record keeping Margaret Hutson and Elizabeth Millar --;Learning objectives --;Introduction --;The importance of record keeping --;Principles of record keeping --;Communication --;Abbreviations --;Record keeping and vital signs --;The recording chart --;Recording the actual time --;Recording temperature --;Recording blood pressure --;Recording the pulse --;Recording respiration and oxygen saturation --;Local policy for record charts --;Further documenting of vital signs --;Record keeping and the administration of medicines --;Identifying the correct patient --;Medicine prescription --;Selecting the correct medicine --;Use of abbreviations --;Controlled drugs --;Record keeping and pressure ulcers --;Risk assessment --;Skin inspection --;Pressure-relieving devices and actions --;Patient compliance --;Ulcer development --;Access to healthcare records, confidentiality and security --;Legislation --;Accessing health care records --;Confidentiality --;Security --;Integration of records --;Patient and professional partnerships --;Professional and organizational boundaries --;Lifelong records --;Summary and key points --;References --;Answers --;4 The care environment Calbert H. Douglas, Mary R. Douglas and Karen Staniland --;Learning objectives --;Introduction --;First.