A consultant by any other name . . . -- Techniques are not enough -- Flawless consulting -- Contracting overview -- The contracting meeting -- The agonies of contracting -- The internal consultant -- Understanding resistance -- Dealing with resistance -- From diagnosis to discovery -- Whole-system discovery -- Discovering gifts, capacities, and possibilities -- Get the picture -- Preparing for feedback -- Managing the meeting for action -- Implementation -- The elements of engagement -- Teacher as consultant -- The heart of the matter