transforming human potential into productive business performance /
First Statement of Responsibility
James S. Pepitone.
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
xxii, 418 pages :
Other Physical Details
illustrations ;
Dimensions
24 cm
INTERNAL BIBLIOGRAPHIES/INDEXES NOTE
Text of Note
Includes bibliographical references and index.
CONTENTS NOTE
Text of Note
New Opportunities Within Organizations -- The Industrial Roots of Performance Improvement -- Looking Back -- Quality Improvement Initiatives -- Reengineering -- Looking Ahead -- Developments in Organization Science -- The Influence of Social Science -- Pioneering Innovations in Organization Design and Management -- Mechanistic and Organic Work Systems -- High-Performance Work Systems -- Rethinking Human Performance -- Knowledge Workers as the Means of Production -- Knowledge Workers: A Critical Resource -- The Nature of Enterprises -- Human Work -- Industrial Roots -- A New World of Work -- Implications for Enterprise -- New Approaches to the Design and Management of Work -- The Challenge Ahead -- Managing to Increase Productivity -- Training Is Not the Answer -- Meeting the Productivity Challenge -- Achieving a Radical Redesign of Work -- Establishing Organizational Competitive Advantage -- Creating Financial Value -- Proving Value -- Accounting for the Value of Human Resources -- Valuing Performance Improvement Initiatives -- Determining Value-Added -- Value-Based Consulting -- Improving Human Performance -- New Perspective on Human Performance -- The New Work of Management -- The Central Challenge for Today's Managers -- Natural Order in Enterprise Systems -- Systems Thinking -- Enterprise Structure -- A Few Words about Hierarchies -- Systems Approach to Improving Performance -- Need for a New Approach -- A Different Kind of Work -- Distinguishing Types of Work -- High- or Low-Discretion Work.