NOTES PERTAINING TO TITLE AND STATEMENT OF RESPONSIBILITY
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Dave Zweiback
NOTES PERTAINING TO EDITION AND BIBLIOGRAPHIC HISTORY
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First edition
CONTENTS NOTE
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Executive action -- Dealing with the root cause -- Operator error -- the bad apples -- Holding to account -- Why things break -- Who's to blame? -- Trade-offs -- Reliable errors )or reliably error-prone( -- The second victim -- The downside of blame -- Paradigm shift -- Executive support -- Complex, adaptive systems -- The learning review -- The timeline -- The town hall -- The learning review framework