عنوان
پدید آورنده
موضوع
رده
Z 711.45 .V577 2003
Z
711
.
45
.
V577
2003
کتابخانه
محل استقرار
OTHER STANDARD IDENTIFIER
Standard Number
100004
TITLE AND STATEMENT OF RESPONSIBILITY
Title Proper
Virtual reference services :issues and trends
.PUBLICATION, DISTRIBUTION, ETC
Place of Publication, Distribution, etc.
Binghamton, NY
Name of Publisher, Distributor, etc.
Haworth Information Press
Date of Publication, Distribution, etc.
2003
PHYSICAL DESCRIPTION
Specific Material Designation and Extent of Item
194 p. : ill. ; 23 cm.
GENERAL NOTES
Text of Note
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003."
Text of Note
Includes bibliographical references and index
CONTENTS NOTE
Text of Note
Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- The librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai
TOPICAL NAME USED AS SUBJECT
Entry Element
$AElectronic reference services )Libraries(
Entry Element
$AElectronic reference services )Libraries($BUnited States -- Case studies
Entry Element
$AInternet in library reference services
Entry Element
$AReference services )Libraries($BInformation technology
DEWEY DECIMAL CLASSIFICATION
Number
025
.
5/24
LIBRARY OF CONGRESS CLASSIFICATION
Class number
Z
711
.
45
.
V577
2003
PERSONAL NAME - PRIMARY RESPONSIBILITY
Relator Code
TI
Entry Element
Stacey Kimmel, Jennifer Heise, guest editors
AU E yecatS ,lemmiK
AU refinneJ ,esieH
LOCATION AND CALL NUMBER
Shelving Form of Title, Author, Author/Title
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