Governance puzzles / John Clarke -- E-governance and the governance of the internet / Richard Collins -- The limits of post-lisbon governance in the european union / Leslie Budd -- "Early adopter" case studies of effective mobile communications between citizens and government / Jane Vincent and Lisa Harris -- Abandoned heroes : the decline of ICT business support / Alan Rae -- Collateral damage? : the impact of government policy on United Kingdom higher education / Simran Grewal -- E-governance issues in small and medium-sized enterprises / Colin Gray -- E-governance and local government / Janice Morphet -- E-government, disability, and inclusion / Charles Dennis and Fintan Clear -- E-governance in transition economies / Antoaneta Serguieva and Kamen Spassov