عنوان

Managing change in the public services

English

Managing change in the public services

Malden, MA

Blackwell Pub.

2007

vi, 238 p.

Includes bibliographical references and index

edited by Mike Wallace, Michael Fertig, Eugene Schneller

1

Introduction: Managing public service change of coping with its complexity? / Mike Wallace, Michael and Eugene Schneller -- Coping with complex and programmatic public service change / Mike Wallace -- Applying complexity theory to public service change : creating chaos out of order? / Mike Wallace and Michael Fertig -- The emergence of new organizational forms : networks of integrated services in health care / Lise Lamothe and Jean-Louis Denis -- An ironic perspective on public service change / Mike Wallace and Eric Hoyle -- Exploring the complexity of policy making for public service reform -- Managing complex change: bringing meso-politics back in / Karen Seashore Louis -- The challenges of governance, leadership, and accountability in the public services / Paul Thomas -- Inevitable tensions in managing large-scale public service reform / Ben Levin -- Exploring the complexity of facilitating public service improvement -- Unsystematic responses to a chaotic service environment: shaping the division of labour in patient care / Eugene Schneller and Mike Wallace -- How is knowledge transferred between organizations involved in change? / Jean Hartley and Lyndsay Rashman -- Learning to navigate the noise of change: lessons from complex health system contexts / Ann Casebeer -- Orchestration, coherence, and the problem of conflicting accountabilities / William Firestone and Dorothy Shipps -- Prospects for understanding and improving complex public service change / Mike Wallace

Management ، Organizational change

، Public administration

، Educational change

، Health care reform

TI

AU Wallace, Mike 1950-

AU Fertig, Michael 1949-

AU Schneller, Eugene Stewart