Design and the organisation / R. Jerrard, D. Hands -- Design management, urban regeneration and the organization of culture / J. Vickery -- The Italian furniture industry and the kartell case study / G. Lojacono -- The long-term impacts of investment in design; the non-economic effects of subsidised design programmes in the UK / M. Smith -- Researching risk in design / R. Jerrard, N. Barnes, A. Reid -- Design for the strategic re-positioning of a sub supplier / L.Svengren Holm and U. Johansson -- Adopting a user-centred approach to designing against crime / D. Hands, R Jerrard -- Customer experience-based brand strategy at the Lenovo group - exploring the potential for Lenovo in the UK pc market / R. Holland, Yuanyuan Yin and Shengfeng Qin.