Ch. 1. Supply Chain Management: Transforming Supply Chains into Integrated "Value Systems" -- Ch. 2. Understanding and Improving Supply Chains and Key Supply Chain Processes -- Ch. 3. Internal Integration -- Managing Information Flows within the Organization -- Ch. 4. The Financial Impacts of SCM -- Finding the "Sweet Spot" -- Ch. 5. Creating Collaboration and Trust in the Supply Chain -- Ch. 6. Customer/Supplier Integration into New Product Development -- Ch. 7. Strategic Cost Management in a Global Supply Chain -- Ch. 8. Navigating the Business to Business (B2B) E-Commerce Landscape -- Ch. 9. Creating Information Visibility -- Ch. 10. Managing Change in the Supply Chain: Lessons from General Motors.