Includes bibliographical references (pages 217-223) and index.
1. A team in conflict -- 2. Where conflict comes from, and why it is so hard to manage -- 3. Creating the right climate -- 4. Constructive communication -- 5. Techniques for staying on trace -- 6. Special cases : global and virtual teams -- 7. Getting started on the road to conflict competence -- Epilogue.
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Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Safari Books Online
OverDrive, Inc.
CL0500000042
F2E1C0FB-06B2-459F-A36C-CA22D1E7B483
Building conflict competent teams.
0470189479
Conflict management.
Interpersonal conflict.
Teams in the workplace-- Management.
BUSINESS & ECONOMICS-- Corporate Governance.
BUSINESS & ECONOMICS-- Leadership.
BUSINESS & ECONOMICS-- Organizational Development.