Chapter 1. Writing to the Point -- Chapter 2. Getting Started: Stop Staring and Start Writing -- Chapter 3. It's Not About You: Writing for Your Reader -- Chapter 4. The Right Package: Organizing and Evaluating Information -- Chapter 5. Don't Obfuscate: Writing With Clarity and Precision -- Chapter 6. Leave Out the Commercials: Let the Sentences Sell the Message -- Chapter 7. Who Do You Think You Are? Tone and Style -- Chapter 8. Last Restroom for 300 Miles: Editing for Content and Structure -- Chapter 9. Don't Trust the Spell-Checker: Proofreading Made Easier -- Chapter 10. E-mail: To Send or Not to Send? -- Chapter 11. Memo, Letter, and Report Guidelines -- Chapter 12. Instructions, Presentations, Proposals, and Resumes -- Appendix A. Business Letter Models -- Appendix B. Guidelines to Punctuation -- Appendix C. Grammar and Usage Review -- Appendix D. Often-Confused Words -- Appendix E. The Correct Use of Prepositions That Follow Certain Words -- Appendix F. Capitalization -- Appendix G. Plural Nouns -- Appendix H. Compound Nouns/Words -- Writing Aerobics: Review Exercises to Test Yourself.