Includes bibliographical references (pages 379-387) and index.
Part I. Human factors practice -- 1. The human-made environment -- 2. Human abilities and limits -- 3. How we think about development problems -- 4. What influences development? -- 5. Human factors in research and development -- Part II. Human factors methods -- 6. Analysis methods -- 7. Design guidance methods -- 8. Evaluation methods -- 9. Surveys: Interviews and questionnaires -- 10. Usability assessment -- 11. Controlled studies -- Part III. Application -- 12. Cost-effectiveness -- 13. Effecting change -- 14. Communication -- 15. Examples.