The context for improving healthcare team communications / Christopher P. Nemeth -- The social construction of healthcare teams / Eric M. Eisenberg -- Improving healthcare communication : lessons from the flightdeck / Judith Orasanu, Ute Fischer -- Crew resource management (CRM) in the aviation industry / David M. Musson -- Safety event reporting systems : problem detection in distributed systems / Charles E. Billings, Philip J. Smith, Amy L. Spencer -- Voice loops : engineering overhearing to aid coordination / Emily S. Patterson, Jennifer Watts-Perotti, David D. Woods -- Building shared situation awareness in healthcare settings / Melanie C. Wright, Mica R. Endsley -- Factors affecting team communication in the intensive care unit (ICU) / Tom Reader, Rhona Flin, Brian Cuthbertson -- Between shifts : healthcare communication in the PICU / Christopher P. Nemeth, Julie Kowalsky, Marianne Brandwijk, Madelyn Kahana, P. Allan Klock, Richard I. Cook -- Collaborative cross-checking / Jeffrey P. Brown -- Maintaining common ground : an analysis of cooperative communication in the operating room / Leila Johannesen -- Communication as a sign of adaptation in socio-technical systems : the case of robotic surgery / Anne-Sophie Nyssen, Adélaïde Blavier -- Telehealth and healthcare team communications / Rod Elford -- A healthcare team communication research agenda / Christopher P. Nemeth, Robert L. Wear.
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Communications research in aviation is widely regarded by many in the healthcare community as the "gold standard" that should be emulated. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. This book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators.