creating sustainable cultures of enterprise excellence /
Robert D. Miller.
New York, NY :
Routledge,
[2018]
1 online resource (xxiv, 187 pages)
"A Productivity Press book".
Includes bibliographical references and index.
Introduction -- The power of the culture -- Values, behavior and corporate culture -- Principles & foundational truths -- The Shingo model -- Respect every individual -- Lead with humility -- Seek perfection -- Assure quality at the source -- Flow value to customers -- Embrace scientific thinking -- Principles of enterprise alignment -- Leaders lead culture -- Hearing the voice of principles.
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Safari Books Online
CL0500000998
Building sustainable cultures of enterprise excellence.