Preliminaries; Contents; Introduction Issues with Information Technology and Management; IT Oversight and Governance Introduction; Technology Assessment Management and Direction Introduction; Develop Your Strategic IT Plan Introduction; Manage Risk and the Project Portfolio Introduction; Manage the IT Staff Introduction; Manage the Work Introduction; Coordinate Business Unit Activities Introduction; Direct Outsourcing and Manage Vendors Introduction; Communicate with Management Introduction; Software Packages and System Development Introduction.
Many IT projects fail to deliver the benefits to the business that were promised. Yet IT managers and staff work hard to meet the needs of the business: Systems are put in place; network operations are reliable and stable. The cause is usually a misalignment of IT with the business. In this book, Bennet Lientz and Lee Larssen present over 200 specific, practical guidelines and steps that show how to: align IT and the business, develop methods that make IT more proactive in helping the business, more effectively manage vendors, avoid negative surprises, ensure that more projects are completed o.