Creating the culture --;The science and art of goal-setting to define the business --;Making people care --;before you start: the high performance cycle (HPC) of business --;Building the foundation: who, and how, do you hire? --;The motivation trap --;Post-heroic teams --;The role of emotions in leadership --;Management jujitsu: negotiation, problem solving, and decision-making techniques --;Managing change --;Problem-solving --;Mistakes: the foundation of innovation --;Putting it all together: scheduling success.