1. Filing your vacancies2. Cost-effective selection3. Using electronic media effectively4. Checking candidates' backgrounds5. Induction, training and development6. Pay, benefits and other terms and conditions7. Retaining the best staff8. Employee involvement and representation9. Equal opportunities and diversity10. Managing performance - part one11. Managing performance - part two12. Attendance and absence13. Redundancy and transfers14. The methods that IRS uses to obtain its findings about best practice