Acknowledgements. Foreword. Introduction. 1. Effective Engagement. 2. The Impact of Coaching. 3. Coaching in Context: Changes in Leadership and . Management Demands and Expectations. 4. What Makes a Good Coach?. 5. What a Client Gets Out of Engaging with Coaching . 6. Different Formats for Coaching. 7. Coaching Starts at the Top. 8. Different Contexts Where Coaching Can Make A Significant Difference.. 9. The Difference Between Coaching and Mentoring. 10. Meeting Business Priorities. 11. Introducing Coaching Programmes into an Organization. 12. Running Coaching in Your Organization. 13. The International Dimension. 14. Engaging with the Future of Coaching. Annex 1: Introducing Coaching Programmes: Key Questions. Annex 2: Bibliography. Index.