Includes bibliographical references (pages 249-250) and index
Introduction: Matrix organizations: What are they? Where did they come from? : What is a matrix? ; What are the origins of the matrix? ; What happened? ; The star model ; Implications of the star model -- Part one: Simple matrix organizations : 1. Simple matrix structures : Two-dimensional structures ; Pharmaceutical R&D lab example -- 2. The two-hat model : What is the two-hat model? ; Examples of two-hat structures -- 3. The baton pass model : The consumer goods model ; The pharmaceutical model -- 4. The matrix within a matrix : Design challenges of the matrix within a matrix ; Matrix within a matrix at the corporate level ; Mars pet food example -- 5. Balancing power and defining roles : Designing power bases ; Roles and responsibilities -- Part two: Complex matrix structures : 6. The three-dimensional matrix : International strategy ; The geography-dominant matrix ; The balanced matrix ; The business-dominant matrix ; Differentiated structures ; Other three-dimensional models -- 7. More complex matrix structures : Global account teams ; The front-back hybrid model -- 8. The IBM structure : The IBM front-back hybrid ; More complexity? -- Part three: Completing the star model : 9. Communication in the matrix : Informal communication ; Formal communication -- 10. Planning and coordination processes : Goal alignment, dispute resolution, and coordination mechanisms -- 11. Planning processes in the complex matrix : What about complex matrix designs? ; Get the system in a room ; Online processes -- 12. Human resources policies : Human capital ; Social capital -- 13. Leadership in a matrix organization : Seeing that conflicts are resolved ; Managing the top team ; Balancing power -- 14. Implementing a matrix : Using the star model ; Building capabilities -- 15. A synopsis of matrix capabilities -- Epilogue: Personal stories: the use and abuse of the matrix : Early phase: 'What is a matrix, anyway?' ; Matrix takes off and becomes trendy ; The phase of decline ; The stealth matrix phase ; Today: matrix out of the closet