Part 1: IT operational issues. Understanding enterprise IT -- Project management: a different perspective -- Delivery and program management -- Service delivery management -- Portfolio management -- Presales, bid management, and sales and marketing -- Infrastructure elements -- The cloud: fundamentals, strategy, and economics -- Part 2: Business issues. The fascinating world of finance -- IT and business processes -- IT and business analytics -- IT and operations management -- Corporate governance in IT companies -- IT in modern vehicle development programs -- Streamlining IT using service-oriented architecture -- Strategic thinking and the evolution of information systems -- What managers are discussing -- What CIOs are discussing -- References and suggested readings