Includes bibliographical references (pages 246-257) and indexes
System use and social organisation : observations on human-computer interaction in an architectural practice / Paul Luff and Christian Heath -- We're off to ring the wizard, the wonderful Wizard of Oz / Robin Wooffitt and Norman Fraser -- The Turing test and language skills / H.M. Collins
The curious case of the vanishing technology / Graham Button -- Disembodied conduct : interactional asymmetries in video-mediated communication / Christian Heath and Paul Luff -- The use of 'intelligent' machines for electrocardiograph interpretation / Joanne Hartland -- The police and information technology / Douglas Benson -- Taking the organisation into accounts / Graham Button and R.H.R. Harper -- Technologies of accountability : of lizards and aeroplanes / Lucy Suchman -- 'What a f-ing system! Send 'em all to the same place and then expect us to stop 'em hitting' : making technology work in air traffic control / R.H.R. Harper and John A. Hughes -- Working towards agreement / Wes Sharrock and Bob Anderson -- The mainstreaming of a molecular biological tool : a case study of a new technique / Kathleen Jordan and Michael Lynch