3 simple steps for dealing with any kind of conflict /
Gini Graham Scott
New York :
AMACOM, American Management Association,
c2008
xiii, 226 p. :
ill. ;
23 cm
Includes index
Includes bibliographical references and index
Managing conflict with the E-R-I model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities