About the author -- Foreword -- Preface -- Acknowledgements -- Introduction -- Current state of coaching and coaching psychology : where are you now? -- The foundation of coaching psychology : being positive and learning how to learn -- Definitions : coaching psychology, coaching, mentoring and learning -- Becoming a learning organization through coaching & mentoring : how do you introduce a coaching/mentoring programme into an organisation? -- Grow model and universal integrative framework : build your own model and apply it -- Techniques and tools : what is in your tool box -- Practical exercises : time to practise -- Collecting your own successful stories : building a database of good practice -- Evaluation & evidence-based coaching : why is it important? and how to? -- Reflection and resources : where could Ii get further training, support and information? -- References -- Index.