14789
Ahoy, Christopher K.
Customer-driven operations: aligning quality tools and business processes for customer excellence
New York
McGraw-Hill
c2009
xiv, 272 p. : ill.
Bibliography: p. 257-261
Includes index
Christopher Ahoy
، Industrial management
، Production management
، Business logistics
، Customer relations
HD
31
.
A46
2009
AU
TI
CL
