Education and research for marketing and quality management in libraries = La formation et la recherche sur le marketing et la gestion de la qualite en bibliotheque: satellite meeting/colloque satellite, Quebec, August 14-16 Aout 2001
Munchen
K.G. Saur
2002
x, 326p.: ill
IFLA publications
99
Articles in English and French
Includes bibliographical references
edite par/ edited by Rejean Savard
Marketing -- Congresses ، Libraries
Standards -- Congresses ، Libraries
Quality control -- Congresses ، Libraries
Congresses ، Marketing
Z
716
.
3
.
E48
2001
TI
AU Savard, Rejean
CO International Federation of Library Associations and Institutions