V. 1. Building and leading teamd/by Joseph t. Straub -- V. 2. Customer-focused selling/ by Len D'Innocenzo and Jack Cullen -- V. 3. Cutting costs/by Jeff Olson -- V. 4. Coaching to maximixe performance/by Jack Cullen and Len D'Innocenzo -- V. 5. Delegating Work/by Joseph T. Straub -- V. 6. Effective performance appraisals/by Rebecca M. Saunders -- V. 7. Extraordinary customer service/by Susan M. Gage -- V. 8. Getting organized/by Jeff Olson -- V. 9. Goal-setting and achievement/by Walter J.Wadsorth -- V. 10. Giving great presentation/by Jeff Olson -- V. 11. Hiring exellence/by Hardy Caldwell -- V. 12. Influencing People/by John R. Hook -- V. 13. Leadership/by Walter J. Wadsworth -- V. 14. Making effective decisions/by David F.Folino -- V. 15. Motivating people/by Joseph T. Straub -- V. 16. Managing irritating people/by Joseph T. Straub -- V. 17. Managing for success -- V. 17. People management -- V. 19. Personal effectiveness and development -- V. 20. Strategic management -- V. 21. Training and development -- V. 22. Tools for corporate transformation -- V. 23. Understanding financial statements/by Joseph T. Straub -- V. 24. Writing ro get action/by Dennis Chambers