عنوان

Total quality management :

شابک

0750657405

شابک

9780750657402

شماره

b755750

عنوان اصلي

Total quality management :

نام عام مواد

[Book]

ساير اطلاعات عنواني

text with cases /

نام نخستين پديدآور

John S. Oakland.

وضعيت ويراست

3rd ed.

محل نشرو پخش و غیره

Burlington, MA :

نام ناشر، پخش کننده و غيره

Butterworth-Heinemann,

تاریخ نشرو بخش و غیره

2003.

نام خاص و کميت اثر

x, 483 pages :

ساير جزييات

illustrations ;

ابعاد

25 cm

متن يادداشت

Includes bibliographical references (pages 471-478) and index.

متن يادداشت

pt. 1. The Foundations of TQM -- 1. Understanding quality -- 2. Models and frameworks for total quality management -- 3. Leadership and commitment -- pt. 2. Planning -- 4. Policy, strategy and goal deployment -- 5. Partnerships and resources -- 6. Design for quality -- pt. 3. Performance -- 7. Performance measurement frameworks -- 8. Self-assessment, audits and reviews -- 9. Benchmarking -- pt. 4. Processes -- 10. Process management -- 11. Process redesign/engineering -- 12. Quality management system -- 13. Continuous improvement -- pt. 5. People -- 14. Human resource management -- 15. Culture change through teamwork -- 16. Communications, innovation and learning -- pt. 6. Implementation -- 17. Implementing TQM.

بدون عنوان

0

متن يادداشت

"The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks." "As with previous editions, the book is written in a logical and practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance." "In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking."--Jacket.

موضوع مستند نشده

Total quality management, Case studies.

موضوع مستند نشده

Total quality management.

موضوع مستند نشده

Total Quality Management.

موضوع مستند نشده

Qualité totale, Cas, Études de.

موضوع مستند نشده

Qualité totale.

موضوع مستند نشده

Kwaliteitszorg.

موضوع مستند نشده

Qualitätsmanagement

موضوع مستند نشده

Total quality management.

شماره

658.562

شماره

ويراست

شماره رده

نشانه اثر

شماره رده

شماره رده

کد سيستم

کد سيستم

مستند نام اشخاص تاييد نشده

Oakland, John S.

تاريخ عمليات

20201204155911.0

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y