عنوان

Customer service intelligence :

شابک

0080554296

شابک

075068190X

شابک

113641231X

شابک

1136412352

شابک

1136412360

شابک

1138433462

شابک

128107151X

شابک

6611071512

شابک

9780080554297

شابک

9780750681902

شابک

9781136412318

شابک

9781136412356

شابک

9781136412363

شابک

9781138433465

شابک

9781281071514

شابک

9786611071516

شماره

b738813

عنوان اصلي

Customer service intelligence :

نام عام مواد

[Book]

ساير اطلاعات عنواني

perspectives for human resources and training /

نام نخستين پديدآور

Lynn Van Der Wagen.

محل نشرو پخش و غیره

Burlington, MA :

نام ناشر، پخش کننده و غيره

Butterworth-Heinemann,

تاریخ نشرو بخش و غیره

2008.

نام خاص و کميت اثر

1 online resource (xx, 187 pages) :

ساير جزييات

illustrations

متن يادداشت

Includes bibliographical references and index.

متن يادداشت

Training Design -- Marketing -- Emotional Intelligence -- Reinforcement Theory -- Leadership and Motivation -- Competency Based Training -- Developing Expertise -- Sociocultural Perspectives -- Activity Theory -- Mindfulness -- Conclusion.

بدون عنوان

0

متن يادداشت

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: . emotional intelligence . behaviour modification . role modelling . dimensions of procedure and conviviality . expectancy theory . socio-cultural concepts of (service) community . customer service as dynamic 'object' in activity theory . Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies. * A wide range of management and educational theories provide different approaches for the customer service trainer * case studies and examples bring customer service intelligence to life. * Takes customer service training to a new level, viewing customer service as a complex social interaction.

منبع سفارش / آدرس اشتراک

Elsevier Science & Technology

شماره انبار

134475:134606

عنوان

Customer service intelligence.

شماره استاندارد بين المللي کتاب و موسيقي

075068190X

موضوع مستند نشده

Customer services-- Study and teaching.

موضوع مستند نشده

Customer services.

موضوع مستند نشده

BUSINESS & ECONOMICS-- Customer Relations.

موضوع مستند نشده

Customer services-- Study and teaching.

موضوع مستند نشده

Customer services.

موضوع مستند نشده

BUS-- 018000

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Van der Wagen, Lynn.

تاريخ عمليات

20201203235201.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y