عنوان

Customer service training /

شابک

0080455816

شابک

0750663634

شابک

9780080455815

شابک

9780750663632

شماره

b700335

عنوان اصلي

Customer service training /

نام عام مواد

[Book]

نام نخستين پديدآور

Maxine Kamin.

محل نشرو پخش و غیره

Oxford :

نام ناشر، پخش کننده و غيره

Pergamon Flexible Learning,

تاریخ نشرو بخش و غیره

2006.

نام خاص و کميت اثر

1 online resource (xv, 204 pages) :

ساير جزييات

illustrations.

عنوان فروست

The trainer's workshop series

متن يادداشت

Includes bibliographical references.

متن يادداشت

The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom Line; Assessments; Learning Activities; Optional Learning Activities.

بدون عنوان

0

متن يادداشت

The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPointT presentations and electronic copies of all supporting material featured in the book. Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: .create fantastic customer service to meet your specific needs .raise the bar for service excellence .become a more effective and efficient facilitator .ensure training is on target and gets results "This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service." Fred S. Anton, Chief Executive Officer, Warner Bros. Publications Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training. Practical hands-on guide offers all the exercises, handouts and presentations you need to develop effective training programmes 'Workshop' approach helps you quickly and easily develop training in key business areas Includes a companion CD-ROM.

منبع سفارش / آدرس اشتراک

Elsevier Science & Technology

شماره انبار

104843:104869

عنوان

Customer service training.

شماره استاندارد بين المللي کتاب و موسيقي

9780750663632

موضوع مستند نشده

Customer services.

موضوع مستند نشده

Employees-- Training of.

موضوع مستند نشده

BUSINESS & ECONOMICS-- Customer Relations.

موضوع مستند نشده

Customer services.

موضوع مستند نشده

Employees-- Training of.

موضوع مستند نشده

BUS-- 018000

شماره

ويراست

شماره رده

نشانه اثر

مستند نام اشخاص تاييد نشده

Kamin, Maxine.

تاريخ عمليات

20201207160821.0

قواعد فهرست نويسي ( بخش توصيفي )

pn

نام الکترونيکي

نوع ماده

[Book]

تكميل شده

Y